Frequently Asked Questions

 

What makes Pachamama Tours unique?

We started as a non-profit in 2012, supporting women and children in Guatemala. In 2021, Pachamama Tours was created to fund this mission through guided volcano hikes and adventures. Every tour you take directly contributes to these community programs.

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What is included?

• Round-trip transportation

• Private Guide

• 3 meals - including a vegetarian option

• Camping equipment

• Gloves, Jacket, Beanie, Walking Stick (artisanal)

 

What do you need to bring?

• 3-4L of water​

• Extra snacks

• Warm clothes

• Hiking shoes

• Sunscreen

• Medium backpack

• Toilet paper

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What's on the menu?

Chicken with fried rice and vegetables, cheesy red pasta and pancakes.​

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What level of fitness do I need?

The hiking pace is adjusted based on the group’s abilities. While the pace may vary, rest assured that a guide will always be nearby to ensure no one is left behind. For individuals with asthma or heart conditions, this hike is not recommended due to its strenuous nature. Please check out our 4x4 tours if you are unsure about the hike.

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Can I reschedule my booking?

Yes, within one year of your original booking at no additional cost

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Do I need to pay a deposit?

Yes, to confirm your booking, you will need to pay a 50% deposit 

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Can I cancel my booking?

Cancellations must be made at least 48 hours prior to the tour to receive a partial refund, excluding the deposit mentioned earlier. Cancellations made within 48 hours of the tour are non-refundable.

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What happens if I don't finish the hike?

Once the hike begins, the fee is non-refundable, regardless of completion.

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What if the weather worsens during the hike?

If the tour is cancelled due to adverse weather conditions during the tour, participants must follow the lead guide's instructions. No refunds will be issued due to the unpredictable weather and for the safety of all participants.

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Rules & Guidlines

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Sign the Liability Form:

Please make sure to sign the liability form for your safety and ours.

 

Guide's Discretion:

Our skilled guides will assess who is ready for the additional Fuego Volcano hike. It’s important to follow their instructions to ensure everyone's safety.

 

Weather Considerations:

Our guides will determine if the hike can proceed based on the current weather conditions.

 

Flexible Scheduling:

Depending on the weather, our guides might suggest doing the Fuego hike in the morning instead of the Acatenango summit (sunrise hike). The Acatenango summit hike is included in your tour price, but the Fuego hike will have an extra charge, regardless of when it's done.

 

Mandatory Guide Requirement:

For your safety, you must have a guide to do this hike. We appreciate your understanding and cooperation. 

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Health Notice:

For those with asthma or heart conditions, this hike is not recommended due to the strenuous nature of the activity.

 

Mandatory Fee:

The hike fee is applied uniformly, regardless of visibility conditions or whether the hike is completed.

 

Snack Requirement:

Participants must bring their own high-calorie snack (500+ calories), as this is not provided by the tour.

 

Fixed Pace:

The hiking pace is adjusted based on the group’s abilities. While the pace may vary, rest assured that a guide will always be nearby to ensure no one is left behind.

 

No Refunds:

Once the hike begins, the fee is non-refundable, regardless of completion.

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Any other questions?

Please contact us at +502 3771 7079 or by email info@acatenangovolcanotour.com